The protection of your personal information is very important to us at Sherpa Van and we believe that you should know how information is utilised. Our commitment to ensuring the privacy and security of your information is set out below.
References made to The World Expeditions Travel Group (WETG) includes our various brands and divisions that you may deal with, including Sherpa Van, Sherpa Expeditions, World Expeditions, UTracks, Tasmanian Expeditions, Australian Walking Holidays, World Youth Adventures, Adventure South NZ, Trail Journeys, Huma Charity Challenge and Great Canadian Trails (and more). For more information on our brands visit www.worldexpeditionstravelgroup.com
Depending on how you choose to interact with any of the WETG group of companies, we collect personally identifiable information to allow us to provide the services as requested. Such information includes:
When making an enquiry or booking a trip we hold certain information so that we can transact your request.
You may supply your information when making an enquiry on our website, sending us a direct email, providing information over the phone, interacting with our social media channels, subscribing to competitions on our website, our various social media channels, or at third party events, through market research, or by supplying your information to a third party, for example a travel agent or online affiliate who you utilise. We update your information where possible to ensure we fulfil your requests accurately.
Sherpa Van collects and uses your personal information for the purpose for which it was supplied to ensure we can fulfil your requests and to provide the best experience on our website. This can include:
We may also use your information to market relevant products and events that we believe you may be interested in by way of:
Sharing your information is required to fulfil your booking or enquiry.
If you have opted to receive enewsletter communications from us and at a later stage change your mind, you may at anytime remove yourself from that email distribution list by;
If you would like to verify or change the data we have received from you, please contact the Sherpa Van office. Please note that you will need to verify your identity before we can disclose the information we hold.
You have the right to ask us not to process your personal identifiable data for marketing purposes. We will inform you before collecting your personal identifiable data if we intend to this data for such purposes. To exercise your right, send an email to firstname.lastname@example.org.
The Sherpa Van website use "cookies" to help you personalise your online experience. One of the primary purposes of cookies is convenience features to save you time. You have the ability to accept or decline cookies.
Session cookies: These are used to maintain our link to you as you move throughout the site. These cookies are automatically cleared when you close your browser. They are also used to identify if you have logged in and to maintain that login.
Permanent cookies: We do not currently use permanent or persistent cookies, however third-party services that we use may set cookies that persist after closing the browser. Examples of those services include but are not limited to Google, Youtube, Facebook, Yahoo, Instagram, Twitter, LinkedIn, AddThis, Adroll etc. These are almost exclusively for online advertising.
Third party cookies: A third-party cookie is one that is placed on a user's hard disk by a website from a domain other than the one a user is visiting. We do not use third party cookies at all and suggest that you consider disabling them in your browser.
You will be able to navigate our site without cookies enabled. You will also be able to book trips and submit forms, however you will not be able to log in to view and manage your account.
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout
Learn more about Facebook's cookies here https://www.facebook.com/policies/cookies/
If you have accepted a cookie from a site and later wish to remove it, you can click here to learn how to do this. Warning: depending on the process followed, removing cookies may remove all cookies from all sites ever visited which may be an unwanted result.
Sherpa Van provides a safe and secure e-commerce environment.
If you have a complaint regarding our practices and believe your privacy has been compromised or breached, you can contact us about your issue. Learn more about our complaint handling policy here.
Sherpa Van welcomes the European Union's GDPR (General Data Protection Regulation) and the Privacy Amendments (Private Sector) Act 2000 (and the subsequent amendments to this Act) and the 10 Privacy Principles that the Act introduces.
The WETG will occasionally update this Privacy and Cookies Policy to reflect company and customer feedback. The WETG encourages you to periodically review this page to be informed of how the WETG is protecting your information.Last updated: 21 May 2018