Terms of Business
Our services are operated by Sherpa Expeditions Ltd. trading as The Sherpa Van Project. Whether the services are arranged directly with the company or one of its appointed sales agents your contract is with the company.
Booking & Payment
We reserve the right to decline any booking
Full payment must be received with your order you may pay by credit card, a sterling cheque or bank draft. Payments are not accepted in foreign currency. Clients using our hotel booking service must provide credit card details with a date of expiry later than the date of the last hotel booking. Please note that your credit card will not be debited on line at the point of booking. This will be done when we have reviewed and confirmed your requirements. If you choose to pay by credit card, a supplementary charge of 02.5% inclusive of VAT will be applied to cover credit card clearance charges. There is no charge for debit cards or cheques.
Failure to make use of services booked
Bags should weigh no more than 20 kilos.
We undertake to collect and deliver your baggage to the next hotel by 4.30pm. Baggage must be ready for collection by 9am and clearly labelled using the labels provided and securely packed without loose items attached. We prefer that your baggage is also locked. On occasion for operational reasons you may be asked to have your baggage ready for collection earlier.
If for reasons beyond our control (e.g we are unable to gain access to a property) you will be reunited with your baggage the following day.
Like all road users Sherpa Vans are subject to the vagaries of weather and traffic conditions, accidents or road closures, and can be subject to delays. We recommend that a generous margin of time is allowed when planning onward travel arrangements at the end of your walk or cycle ride.
Accommodation booking services
The prices of rooms quoted is the latest supplied by the hotelier (The date that the hotel last updated their details is shown on their entry on our database), and represents an average room cost. Room prices may vary slightly from room to room within a hotel by virtue of their position, facilities and view.
Prices are per person based on two people sharing and are for bed and Breakfast only, evening meals and packed lunches are not included. ( please note that in youth hostels breakfast is not usually included and where available must be paid for separately. Whilst we reserve the hotels on your behalf, you pay the hoteliers directly as you follow the trail. Whichever hotels/accommodation you select it is inevitable that on some nights yourfirst choice will not be available. In such cases we will provide the best alternative available.
Alteration or cancellation of bookings by you
You are requested to check theconfirmation documents you will receive at the time of booking carefully
More than 56 days before departure 10% of the hotel costs.
(If you are able to start your walk mid week do so. Most people start at weekends and this creates bottlenecks at points on trails where there is limited accommodation.)
Your contract with Sherpa van is subject to english law and jurisdiction. Whilst every effort is made to ensure that services booked on your behalf with third party suppliers are of an acceptable quality and performance, we cannot accept liability for any loss or onconvenience caused by the errors or omissions of third parties over which we have no direct control.
Your statutory rights are not affected.
17 November 2010