Accommodation Booking Service: Terms & conditions

Terms of Business

Our services are operated by Sherpa Expeditions Ltd. trading as The Sherpa Van Project. Whether the services are arranged directly with the company or one of its appointed sales agents your contract is with the company.

Booking & Payment
Full payment must be received with your order. You may pay by credit card, a sterling cheque or bank draft. Payments are not accepted in foreign currency. Clients using our hotel booking service must provide credit card details with a date of expiry later than the date of the last hotel booking. Please note that your credit card will not be debited immediately at the point of booking. This will be done when we send your confirmation documents.

Bags should weigh no more than 20 kilos . Our insurance does not permit us to leave baggage unattended. In the event that there is no-one to receive your baggage it will be left at a convenient dropping point and must be collected at the end of your days walk. We undertake to collect and deliver your baggage to the next hotel by 4.30pm. Baggage must be clearly labelled using the labels provided, and securely packed without loose items attached. We prefer that your baggage is also locked.

Accommodation booking services
When we book accommodation on your behalf we act only as your agent. Our responsibility ends when we have confirmed the rooms as requested. We are not involved in the day to day running of any of the properties and therefore not liable for the quality of service received. Any complaints must be addressed to the hotel proprietors. We have made reasonable efforts to establish that the properties we list provide a suitable service, however, the inclusion of a property in our services does not constitute a recommendation. We are pleased to hear about any hotel that fails to meet appropriate standards of service.

The prices of rooms quoted is the latest supplied by the hotelier, and represents an average room cost. Room prices may vary slightly from room to room within a hotel by virtue of their position, facilities and view.

Prices are per person based on two people sharing and are for bed and Breakfast only, evening meals and packed lunches are not included. ( please note that in youth hostels breakfast is not usually included and where available must be paid for separately. Whilst we reserve the hotels on your behalf, you pay the hoteliers directly as you follow the trail. Whichever hotels/accommodation you select it is inevitable that on some nights your choice will not be available. In such cases we will provide the best alternative available.

Alteration of bookings
If you wish to change your hotel arrangements subsequent to us having booked there will be an amendment fee of Ł15 per person

Cancellation
Hoteliers extend the facility and convenience to our clients to book without deposits and all the administration that involves, they must however be protected against no shows, and last minute cancellations. You are advised to take out suitable travel insurance at the time of booking. Should you subsequently cancel your arrangements or fail to show without notice cancellation charges will be levied on behalf of the hotels already booked and confirmed on the following sliding scale.

More than 56 days before departure 10% of the hotel costs.
55-35 days before departure - 30% of the hotel costs.
34-15 days before departure - 50% of the hotel costs.
Less than 14 days before departure - 100% of the hotel costs.

A credit card with an expiry date later than the last nights accommodation booked must be provided at the time of booking.

Group Bookings
It may not always be possible to book large groups into the same hotel. If it becomes necessary to split groups, every effort will be made to book them into properties that are close together.

If you are able to start your walk mid week do so. Most people start at weekends and this creates bottlenecks at points on trails where there is limited accommodation.

Your statutory rights are not affected

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